Our Privacy Commitments
Every data transmission between your device and brio4 servers is protected by 256-bit SSL encryption. Your personal information, login credentials, and financial data are never sent over unencrypted channels.
brio4 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to operate your account, process transactions, and improve your experience on the platform.
We collect only the data strictly necessary to provide our Services safely and compliantly. We do not harvest browsing history beyond what is required for session management, fraud detection, and responsible gaming monitoring.
You have the right to access, correct, and in certain circumstances request deletion of personal data we hold about you. Submit a request at any time through our support team at [email protected] and we will respond within 30 days.
Member data is stored on servers protected by enterprise-grade firewalls, intrusion detection systems, and role-based access controls. Only authorised personnel with a legitimate operational need can access member records.
brio4 uses cookies and similar technologies solely to maintain session state, analyse platform performance, and personalise your experience. Detailed cookie usage is described in the Cookies section of this policy.
brio4 is Indonesia's premier online casino and sportsbook platform, accessible at https://brio4.vip. We are committed to protecting the privacy and security of every Member who entrusts us with their personal information. This Privacy Policy sets out, in clear and plain language, exactly what data we collect, why we collect it, how we use and protect it, with whom we may share it, and what rights you have over it.
This policy applies to all personal data processed by brio4 in connection with the operation of the Platform, including data collected through the website, any associated mobile-optimised interface, and communications between you and our support team. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
brio4 serves members located across Indonesia, including players in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and other cities and regions throughout the archipelago. We recognise that Indonesian members place a high value on trust and data security, and we have built our data practices to reflect that expectation.
brio4 operates as a Trusted and Secure Platform. All data is transmitted over 256-bit SSL-encrypted connections and stored on access-controlled servers. We enforce strict 21+ age verification before any member account becomes fully active.
Throughout this Privacy Policy, the following terms carry the meanings defined below:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in any brio4 promotion, you voluntarily provide us with personal data. This includes:
When you access the Platform, certain technical data is collected automatically through cookies and server logs:
In limited circumstances, we may receive supplementary data about you from third-party sources:
brio4 does not purchase or acquire personal data from commercial data brokers, social media platforms, or advertising networks.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, KTP/passport number | Provided by Member |
| Contact Data | Email address, phone number, residential address | Provided by Member |
| Financial Data | Bank account number, e-wallet ID, transaction history | Provided by Member / Payment processor |
| Technical Data | IP address, device ID, browser type, session logs | Collected automatically |
| Usage Data | Pages visited, games played, betting history, bonus usage | Collected automatically |
| Verification Data | KYC outcome, document scan results, sanctions check results | Third-party KYC provider |
| Communications Data | Live chat transcripts, support emails, complaint records | Provided by Member |
brio4 uses your personal data exclusively for the purposes listed below. We do not use data for purposes that are incompatible with these stated purposes without first notifying you and, where required by applicable law, obtaining your consent.
brio4 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
brio4 shares limited personal data with carefully vetted third-party service providers who assist us in operating the Platform. These providers are contractually bound to process data only on our instructions and to maintain appropriate security standards. Categories of providers include:
brio4 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of brio4, our members, or the public.
In the event of a merger, acquisition, or sale of all or substantially all of brio4's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity at least 30 days before the transfer takes effect.
brio4 does not sell, rent, lease, or otherwise disclose your personal data to any third party for advertising, marketing profiling, or data commercialisation purposes. We do not share data with social media platforms for retargeting or audience-building purposes without your explicit consent.
All third-party providers with access to member data are required to sign data processing agreements that prohibit secondary use of brio4 member data for the provider's own commercial purposes.
Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device across page views and sessions. brio4 uses first-party cookies only — we do not deploy third-party advertising cookies or tracking pixels from ad networks.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, CSRF protection, load balancing | Session (expires on logout) |
| Functional | Remember your language preference, game display settings, and last-visited lobby | Up to 90 days |
| Analytics | Aggregate page-view and feature-usage data to improve Platform performance (no personally identifiable data is sent to external analytics services) | Up to 12 months |
| Security | Fraud detection signals, device fingerprinting for suspicious login detection | Up to 30 days |
You can control and delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in and using the Platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce personalisation features. For instructions on managing cookies in your specific browser, refer to the help documentation provided by your browser vendor.
brio4 retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following minimum retention periods required by our regulatory and legal obligations:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years from account closure | AML / regulatory compliance |
| Transaction Records | 5 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years from submission | Identity verification audit trail |
| Support Correspondence | 3 years from last contact | Dispute resolution and service quality |
| Technical / Log Data | 12 months from collection | Security monitoring and fraud investigation |
| Marketing Preferences | Until withdrawn or account closure | Consent management |
At the end of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
As a brio4 Member, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 days.
Exercising any of the above rights will not affect your ability to continue using the brio4 Platform, provided your account remains in good standing. brio4 will never penalise a Member for making a legitimate privacy rights request.
brio4 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, brio4 will notify affected members without undue delay and in any event within 72 hours of becoming aware of the breach. Notifications will be sent to the email address registered to your account and will include a description of the nature of the breach, the likely consequences, and the measures being taken to address it.
If you suspect that your brio4 account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected]. We will suspend your account pending investigation to prevent further unauthorised activity.
The brio4 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. All new member registrations are subject to age verification as part of our KYC process, and accounts where we determine the holder is under 21 are immediately closed.
If you are a parent or guardian and believe that a minor has registered an account on the Platform using your or their own details, please contact us immediately at [email protected]. We will investigate, close the account, and return any deposited funds to the originating payment method.
21+ Strictly Enforced. brio4 takes underage gambling prevention seriously and participates in industry-standard initiatives to prevent minors from accessing gambling services. We support the use of parental control software for households with children.
The brio4 Platform does not contain links to external third-party websites for advertising or affiliate purposes. The only external services integrated into the Platform are those strictly necessary to deliver our Services — specifically, licensed game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, and payment processing services for local Indonesian bank transfers and e-wallets.
Game content from these providers is delivered within the brio4 interface. While these providers may set session cookies of their own during gameplay, they are contractually restricted from using such data for their own marketing purposes or sharing it with third parties outside their own service delivery obligations.
brio4 is not responsible for the privacy practices of any third party. If you access any external website independently (for example, your bank's internet banking portal to complete a deposit transfer), that website's own privacy policy governs the data you provide there.
brio4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes — meaning changes that substantively affect your rights or how your data is used — we will notify you by email to your registered address and by a prominent notice on the Platform at least 14 days before the changes take effect.
Minor updates (such as typographical corrections, clarifications that do not alter the substance of the policy, or updates required to reflect minor operational changes) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you should discontinue use of the Platform and request account closure in accordance with our Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the brio4 team through the following channels:
Our support team includes native Indonesian-speaking agents available around the clock across all Indonesian time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9). Privacy rights requests are handled within 30 calendar days of receipt. Complex requests may require an extension of up to an additional 30 days, in which case we will notify you of the extended timeline and the reason for the delay.
For Responsible Gaming matters — including self-exclusion requests, deposit limit adjustments, or concerns about your gaming behaviour — please also contact support and identify your message as a Responsible Gaming matter. Visit our Responsible Gaming page for full details on the tools available to you.
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