Terms & Conditions — brio4

1 Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

• "Platform" means the brio4 website located at https://brio4.vip, including all sub-pages, services, games, and features accessible through it.
• "brio4", "we", "us", "our" refers to the operator of the Platform.
• "Member", "you", "your" refers to any individual who has registered an account on the Platform.
• "Account" means the individual member account created upon successful registration.
• "Balance" means the total amount of funds held in a Member's Account at any given time, comprising real-money deposits, withdrawable winnings, and any applicable bonus funds.
• "Bonus Funds" means promotional credits awarded by brio4 that are subject to specific wagering requirements before they may be withdrawn.
• "Real Money Funds" means IDR-denominated funds deposited by the Member from their own financial instruments, excluding Bonus Funds.
• "KYC" means Know Your Customer identity verification procedures required by brio4 prior to processing withdrawals.
• "Wagering Requirement" means the total amount that must be wagered from Bonus Funds before a withdrawal request is eligible for processing.
• "Prohibited Jurisdiction" means any country or territory in which accessing or using online gaming services is unlawful.
• "Services" means all games, betting markets, account management tools, support channels, and other features made available through the Platform.

2 Eligibility

Access to and use of the brio4 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained continuously thereafter:

1. You must be a natural person, not a corporation or other legal entity.
2. You must be a resident of Indonesia and at least 21 years of age. brio4 enforces a strict minimum age of 21 in compliance with responsible gaming standards applicable to the Indonesian market.
3. You must have full legal capacity to enter into a binding agreement under the laws applicable to your place of residence.
4. You must not be accessing the Platform from a Prohibited Jurisdiction.
5. You must not have been previously excluded from the Platform or self-excluded through brio4's responsible gaming tools.
6. You must not be acting on behalf of, or depositing funds on behalf of, any third party.

3 Account Registration

3.1 Registration Process

To access the Services, you must complete brio4's registration process by providing accurate, current, and complete information as prompted. The information required includes, but is not limited to, your full legal name, date of birth, Indonesian residential address, valid email address, and preferred contact number.

3.2 One Account Policy

Each individual may hold only one Account on the Platform. Opening, operating, or benefiting from more than one Account — whether directly or through a third party — constitutes a material breach of these Terms. brio4 reserves the right to close all accounts associated with a breach of this clause, to void all bets and wagers made from duplicate accounts, and to forfeit any associated balances or winnings.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. brio4 strongly recommends enabling two-factor authentication (2FA) on your account. Any activity carried out under your credentials — whether authorised by you or not — is your responsibility unless you have reported unauthorised access to brio4 support in writing without undue delay.

3.4 Identity Verification (KYC)

brio4 requires all Members to complete identity verification before any withdrawal is processed. During KYC, you will be required to submit a copy of a valid government-issued photo identification document (National ID card / KTP, Passport, or Driving Licence) and proof of address issued within the preceding three months. brio4 may request additional documentation at any time if circumstances warrant. Failure to complete KYC within 30 days of a withdrawal request may result in temporary suspension of the withdrawal function.

3.5 Account Accuracy

You must promptly update your account details if any of the information you originally provided changes. Knowingly providing false, misleading, or incomplete information at registration or at any subsequent point constitutes grounds for immediate account closure and forfeiture of all funds.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

brio4 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) through the following payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional payment methods may be introduced from time to time; the current list is displayed at the point of deposit and withdrawal within the account portal.

4.2 Deposit Terms

• Minimum deposit amounts vary by payment method and are displayed within the cashier at the time of transaction.
• Deposits must be made from financial instruments registered in your own name. Third-party deposits are strictly prohibited.
• brio4 does not charge a deposit fee. However, your bank or e-wallet provider may apply its own transaction charges.
• Deposits are generally credited to your brio4 Account within minutes of confirmation by the relevant payment provider.

4.3 Withdrawal Terms

• Withdrawals are processed to the same payment method used for the most recent qualifying deposit, except where that method does not support outbound transfers, in which case brio4 will use an alternative method at its discretion.
• All withdrawals require completed KYC verification prior to processing.
• Minimum and maximum withdrawal amounts are displayed in the cashier at the time of request.
• Withdrawal requests submitted before 20:00 WIB on a business day are typically processed on the same day. Requests submitted after 20:00 WIB will be processed on the following business day.
• brio4 reserves the right to conduct additional security and fraud checks prior to releasing any withdrawal, which may extend processing times beyond the standard window.

4.4 Currency

All transactions on the brio4 Platform are denominated in Indonesian Rupiah (IDR / Rp). No currency conversion is applied. Members bear no conversion risk.

5 Bonuses & Promotions

5.1 General Bonus Terms

brio4 offers promotional bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and special event promotions. All bonuses are subject to the specific terms stated on the relevant promotion page as well as the general bonus terms set out in this clause.

5.2 Wagering Requirements

Unless a specific promotion expressly states otherwise, all Bonus Funds must meet a minimum wagering requirement before they — or any winnings derived from them — may be withdrawn. The applicable wagering multiplier for each promotion is stated on the promotion detail page. Wagering requirements must be met within the validity period stated for each bonus; Bonus Funds that remain subject to unsatisfied wagering requirements at the end of the validity period will be automatically forfeited.

5.3 Game Contributions

Different game categories contribute to wagering requirements at different rates. Slot games generally contribute 100% of each stake toward satisfying a wagering requirement. Live casino games, sportsbook wagers, and other game types may contribute at a lower rate, as specified in the individual promotion terms.

5.4 Bonus Abuse

brio4 monitors accounts for patterns indicative of bonus abuse, including low-risk wagering strategies designed to satisfy wagering requirements without genuine gameplay risk. Where brio4 determines, in its reasonable judgment, that a Member has engaged in bonus abuse, it reserves the right to void the bonus, cancel any associated winnings, and restrict the Member's access to future promotions.

5.5 One Bonus at a Time

Only one promotional bonus may be active on a Member's Account at any given time. Applying for a new bonus while a previous bonus remains active and unsatisfied may result in the earlier bonus being voided.

6 Game Rules & Fair Play

6.1 Game Availability

brio4 offers games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. All games are subject to the rules set by the respective provider. In the event of a conflict between a provider's game rules and these Terms, the provider's rules govern in respect of that specific game.

6.2 Return to Player (RTP)

Published RTP percentages represent the theoretical long-run return of each game as certified by independent testing laboratories. Actual results over any individual session may differ materially from published RTP figures. Past results do not predict future outcomes.

6.3 Technical Malfunctions

In the event of a technical fault, disconnection, or server error during gameplay, brio4 will use all reasonable efforts to reconstruct the affected round from server logs. Where reconstruction is not possible, any stake placed during the affected round will be refunded to the Member's Account. brio4 is not liable for any loss arising from a technical malfunction beyond the refund of the stake placed.

6.4 Sportsbook Integrity

All sportsbook odds are set by brio4 or its third-party odds providers and are subject to change at any time prior to the commencement of the relevant event. brio4 reserves the right to void any bet placed on an event where the result has been subject to match-fixing or other integrity breaches confirmed by a competent sporting authority.

7 Prohibited Conduct

The following conduct is strictly prohibited on the brio4 Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to appropriate authorities:

• Using automated scripts, bots, or artificial intelligence tools to place bets or interact with the Platform in ways not intended for human users.
• Colluding with other players in card games, live casino tables, or any competitive game format.
• Exploiting software errors, display glitches, or pricing anomalies — any winnings derived from exploitation of known errors are void.
• Engaging in money laundering or using the Platform to conceal the origin of funds derived from unlawful activity.
• Providing false identity information or using another person's identity, payment methods, or account.
• Accessing or attempting to access another Member's account without authorisation.
• Attempting to reverse-engineer, decompile, or tamper with any software component of the Platform.
• Engaging in arbitrage betting strategies that exploit discrepancies between brio4 odds and other markets, where such activity is identified as systematic and inconsistent with recreational play.

8 Intellectual Property

All content on the brio4 Platform — including but not limited to logos, brand names, game interfaces, text, graphics, audio, software, and the overall look and feel of the site — is the intellectual property of brio4 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your own personal, recreational purposes.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the prior written consent of brio4. Unauthorised use of brio4 intellectual property may give rise to civil and criminal liability.

9 Privacy & Data

brio4 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understood the Privacy Policy. The Privacy Policy describes the categories of data collected, the purposes for which data is processed, how data is stored and protected, and the rights available to you as a data subject.

brio4 will not sell, lease, or otherwise transfer your personal data to third parties for marketing purposes without your express consent. brio4 may share data with regulated third-party service providers (such as KYC verification partners and payment processors) where strictly necessary to deliver the Services.

10 Limitation of Liability

To the maximum extent permitted by applicable law, brio4 excludes all warranties, representations, and conditions — express or implied — relating to the Platform and its Services, including without limitation any implied warranty of fitness for a particular purpose or merchantability.

brio4 shall not be liable to you or any third party for:

• Any loss of profits, revenue, data, business, anticipated savings, or goodwill, whether direct or indirect;
• Any indirect, consequential, special, incidental, or punitive damages arising out of or in connection with the use of, or inability to use, the Platform;
• Any losses arising from a failure of telecommunications infrastructure, internet outages, or force majeure events beyond brio4's reasonable control;
• Any losses caused by a Member's failure to maintain the security of their account credentials.

Where brio4 is found liable under any applicable law despite the exclusions above, its aggregate liability to you in respect of any single event or series of connected events shall not exceed the total amount deposited by you in the 30-day period immediately preceding the relevant claim.

11 Account Suspension & Closure

11.1 brio4-Initiated Closure

brio4 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances: breach of these Terms; provision of false or misleading information; conduct that is fraudulent, criminal, or otherwise harmful to the integrity of the Platform or other members; or regulatory or legal requirements that necessitate the closure of the Account.

11.2 Member-Requested Closure

You may request closure of your Account at any time by contacting brio4 support. Upon closure, any Real Money Balance remaining after the satisfaction of all applicable wagering requirements will be returned to your registered payment method. Closure requests are processed within 5 business days.

11.3 Self-Exclusion

Members who wish to take a break from gambling may request a self-exclusion period or permanent self-exclusion through brio4's Responsible Gaming tools. Self-exclusion is irreversible for the duration of the chosen period. Permanent self-exclusion cannot be reversed. brio4 will process all self-exclusion requests within 24 hours of receipt.

12 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be subject to the governing law applicable to the jurisdiction in which brio4's operator is incorporated.

brio4 operates as a Trusted and Secure Platform regulated under applicable international licensing frameworks. Details of the applicable regulatory authority are available upon request from the brio4 support team.

In the event of a dispute regarding a specific bet, game result, or account matter, you must contact brio4 support in the first instance via live chat or email at [email protected]. brio4 will investigate all disputes within 10 business days and provide a written response. If you remain dissatisfied following brio4's response, you may escalate your complaint through the dispute resolution mechanism specified by brio4's regulatory authority.

13 Amendments to These Terms

brio4 reserves the right to amend these Terms & Conditions at any time. Where an amendment is material — meaning it substantively affects your rights or obligations — brio4 will provide at least 14 days' advance notice by email to your registered address and/or by prominent notice on the Platform.

Non-material amendments (such as corrections of typographical errors, clarifications of existing provisions that do not alter their substance, or updates required to reflect changes in applicable law) may take effect immediately upon publication. The "Last Updated" date at the top of this page will always reflect when the most recent amendment was made.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request closure of your Account in accordance with Clause 11.2.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or the brio4 Platform generally, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly within your brio4 Account — the fastest way to reach a support agent.
• Email: [email protected] — responses within 24 hours on business days.

brio4 support is staffed by native Indonesian-speaking agents around the clock, covering Western Indonesia Time (WIB, UTC+7), Central Indonesia Time (WITA, UTC+8), and Eastern Indonesia Time (WIT, UTC+9).